ck33 3 Privacy Policy

Introduction and Scope

ck33 3 (referred to herein as "we", "us" or "the platform") treats user privacy with the highest importance. This privacy policy applies to the ck33 3 website and all associated services, covering all digital activity from registration through payments, gaming and customer support.

This document describes what types of personal information we process, the purposes for which it is used, and what your rights are. ck33 3's Terms and Conditions apply alongside this privacy policy — both documents should be read together.

By accessing the ck33 3 platform or creating an account, you acknowledge that you have been informed of the terms of this policy. If you disagree with any part of this policy, please contact us before using our services.

What Information We Collect

2.1 Identity Information

During registration and the account verification process, ck33 3 collects the following information:

• Full name
• Date of birth (for age verification — only persons aged 21 and above may use the platform)
• National ID or passport number
• Mobile number
• Email address
• Current address

2.2 Financial Information

During deposit and withdrawal processes, mobile wallet details are collected, including bKash, Nagad and Rocket account numbers. All financial transactions are recorded and retained for audit purposes.

2.3 Usage Information

Information collected automatically while using the platform includes:

• IP address and device information
• Browser type and operating system
• Login time and session duration
• Gaming history and betting activity
• Click, scroll and navigation patterns

2.4 Communication Information

Records of customer support requests, live chat messages and email conversations are retained. These are used to improve service quality and resolve disputes.

How We Collect Information

3.1 Direct Collection

Information is collected directly from you when you create an account on ck33 3, fill in a registration form, make a deposit or withdrawal, or contact customer support.

3.2 Automatic Collection

Technical information is collected automatically through cookies, web beacons and log files when you visit the platform. This information helps analyse site performance and improve the user experience.

3.3 Collection from Third Parties

Some information may also be collected through payment gateways and identity verification service providers. In such cases, the respective third party's own privacy policy will apply.

How We Use Your Information

ck33 3 uses collected information for the following legitimate purposes:

1. Account management: For registration, verification, login security and account recovery.
2. Payment processing: To process deposit and withdrawal transactions via bKash, Nagad and Rocket.
3. Service delivery: To personalise the gaming experience and provide technical support.
4. Security and fraud prevention: To detect and prevent unauthorised access, suspicious transactions and fraudulent activity.
5. Legal compliance: To comply with applicable laws and regulations.
6. Communication: To send important account notifications and customer support messages.
7. Analytics and improvement: To review platform performance and increase user satisfaction.

ck33 3 never sells or commercially transfers your personal information to third parties.

Data Storage and Security

5.1 Technical Security Measures

ck33 3 uses SSL encryption technology, which secures all data exchanged between your browser and our servers. Sensitive financial information is stored in encrypted form. Firewalls and intrusion detection systems remain active to prevent unauthorised access to the platform.

5.2 Administrative Controls

Only authorised members of our internal team have access to user data. All staff are bound by confidentiality agreements and receive regular data protection training.

5.3 Data Retention Period

Data for active accounts is retained for the full duration the account remains active. After an account is closed, data necessary for legal compliance and dispute resolution may be retained for a specified period. Data that is no longer needed is deleted securely once its purpose has been fulfilled.

Sharing Information with Third Parties

ck33 3 may share information with third parties in the following limited circumstances:

6.1 Service Providers

Only the minimum necessary information is shared with trusted organisations that assist with payment processing, identity verification and technical infrastructure management. These organisations are contractually bound to data protection obligations.

6.2 Legal Authorities

Information may be provided to relevant authorities under a court order, legal investigation or statutory requirement. In such cases, we always aim to provide only the minimum information required.

6.3 Business Transfers

In the event of a business merger or acquisition, user information may be transferred. In such cases, users will be notified in advance and the protections in this privacy policy will continue to apply.

Cookies and Tracking Technologies

7.1 What Cookies Are and Why They Are Used

Cookies are small text files stored on your device. ck33 3 uses cookies to remember your login state, save your preferences and improve the overall functionality of the platform.

7.2 Types of Cookies

• Essential cookies: Required for login sessions and security — these cannot be disabled.
• Functional cookies: Remember language preferences and other personalised settings.
• Analytics cookies: Help improve the service by reviewing how the platform is used.

7.3 Cookie Controls

You can disable cookies from your browser settings. However, doing so may affect some important platform functionality. Disabling essential cookies may cause login sessions to stop working correctly.

Your Rights and Choices

As a ck33 3 user, you have the following rights:

1. Right of access: You can request to know what information we hold about you.
2. Right to rectification: You can request correction of incomplete or inaccurate information.
3. Right to erasure: You can request deletion of your personal information in certain circumstances, although some data may be required to be retained due to legal obligations.
4. Right to restriction of processing: You can request that your information be used only for specific purposes.
5. Right to object: You can object to the use of your information for marketing communications or analytics.
6. Right to data portability: You can receive a structured copy of your information.

To exercise these rights, contact our support team. ck33 3 aims to respond to any valid request as promptly as possible. To learn more about your rights regarding responsible gaming, read our Responsible Gaming page.

Protection of Minors

ck33 3 strictly enforces a 21+ age policy. This platform is for persons aged 21 and above only. Age verification is mandatory at registration, and we do not collect information from or provide services to minors.

If our attention is drawn to an account belonging to a minor, that account will be closed immediately and any collected information will be deleted.

Policy Changes

ck33 3 reserves the right to update this privacy policy as needed. For significant changes, we will send a notification to your registered email address or make a clear announcement on the platform.

Continued use of the platform after a policy change will be taken as acknowledgement that you have been informed of the updated policy. We therefore recommend reviewing this page regularly.

For any questions about this privacy policy and the general terms of service, further details are available on our About Us page.

Contact Us

If you have any questions or concerns about this privacy policy, or wish to exercise your data rights, please contact our support team. ck33 3's support team is available 24 hours a day, 7 days a week in both Bengali and English.